This information is intended to assist architects to NOT be the subject of complaints.
From the complaints received, the following often applies:
Generally complaints relate to residential projects with home-owner clients.
When residential projects founder it's usually because of poor budget control.
Sloppy communications with clients is often central to the problem.
Loss of control of the project is worst in relation to money matters, setting budgets, and obtaining cost estimates at the various design stages of the work.
Not getting independent estimating advice is a common failing.
Often conditions of engagement and fee-setting are not formalised and changes in scope aren’t documented.
When complaints have been concluded, where relevant, summaries are provided to help architects avoid similiar mistakes, as below.
Discipline Report 1
Discipline Report 2
Discipline Report 3
Discipline Report 4
Discipline Report 5
Discipline Report 6
In addition, where the NZRAB becomes aware of ethical or other issues of concern, cautionary notes are issued, as below.
Cautionary Note 1: Unethical Behaviour
Cautionary Note 2: Ethical Marketing
Cautionary Note 3: Confidentiality Agreements
Cautionary Note 4: Terms of Appointment
Cautionary Note 5: Service Ethic
Cautionary Note 6: Providing Professional Services
Cautionary Note 7: Ethics and Honesty
Cautionary Note 8: Managing Client's Expectations in Regard to Project Costs
Additional information for architects is also available.
Information for the public
When members of the public contact the NZRAB with concerns about an architect's performance, if appropriate they are provided with additional information.